TERMS AND CONDITIONS

PixelComb reserves the right to update its terms and conditions. Visit anytime to read updates. Find the service terms and conditions applicable to your service by scrolling to the specific service, or by using our table of contents and clicking on a service to be taken to that specific section. If you are paying for multiple services or are paying for a service package that involves multiples services, please read the terms and conditions of each service in the package you are paying for.

ADVERTISING

ONLINE ADVERTISEMENTS
Online advertisements are announcements that promote something such as a product, service, event, or information. Advertisements are also referred to as ads and require payment.

PAID ADVERTISING
Paid advertising refers to paying a person or a business to promote something. The amount paid can be agreed to and may or may not provide an analytical report showing how many people viewed or engaged with the advertisement. Paid advertising is often also used to refer to PPC pay-per-click advertising.

PPC PAY-PER-CLICK ADVERTISING
Pay-per-click advertising refers to paying a business such as Google to promote something on their platform. This type of advertising often allows for a budget to set and to be spent. The budget is depleted by the number of clicks and the cost of a click. The budget can be spread out for a determined period of time which is often monthly cycles, however, budgets can also be set to be used for longer periods of time.

CPC COST PER CLICK
Cost per click refers to the financial cost for every click that viewers of an advertisement perform. Cost per click can vary depending on the platform being used to advertise, the geographic location the advertisements will target, the type of devices the advertisements will target, the number of competitors also paying for advertisements, and the amount of competitive bidding on the same keywords or phrases. CPC is also impacted by the relevancy score that is calculated by the platform which measures the relevancy of the advertisement to the content within the website landing pages that advertisement engagers will visit.

ROI RETURN OF INVESTMENT
Return of investment refers to how much profit is made from an advertisement compared to how much is spent.

IMPRESSIONS
An impression is a metric utilized to quantify the number of digital views and engagements that an advertisement performs.

BOUNCED TRAFFIC
Bounced traffic refers to people who visit some type of website, page, or application and decide to leave without taking the desired action due to various reasons. The desired action can be anything from reading content, subscribing, sending a message, or purchasing.

RETARGETING
Retargeting is a form of advertising that targets bounced traffic that leaves without performing desired actions on a website such as purchasing. In the retargeting process, the bounced traffic are shown advertisements of specific products or services they may have shown an interest in.

CTR CLICK-THROUGH RATE
Click-through rate is the ratio of users that click on a specific link to the number of total users who view an advertisement, web page, email, or post. It is often used as a way to measure the success of an advertisement campaign.

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DETAILS

TYPES OF ONLINE ADVERTISEMENTS
PixelComb performs several types of paid advertisements online. These include:

SEM search engine marketing – paid ads that are shown on search engines when users type and search for specific keywords and phrases.
Native advertising – paid ads that try to match the visual look and functions of the website or application they appear on.
Social media advertising – paid ads that are shown on social networks.
Retargeting advertising – paid ads that are shown to bounced traffic
Email advertising – email campaigns that promote a product or service

DIGITAL ADVERTISING CHANNELS WE USE
PixelComb commonly advertises and markets on Google, YouTube, Microsoft, Facebook, Instagram, Yelp, Spotify, and Pinterest. These channels are websites and platforms that also allow advertisements to be shown on other channels that are part of their network. In some situations, we may use uncommon channels for a specific industry.

HOW WE DECIDE WHAT CHANNELS TO USE
PixelComb performs research for customers which includes their industry and competition. We use this information to create strategies and even expectations. The channels PixelComb chooses will be recommended to customers and will also be communicated

RESULTS VARY PER CHANNEL
Results vary per channel because each channel has a unique purpose. In example, Google is a search engine and Facebook is a social media. People who search for a product on Google and interact with an advertisement are more likely to convert into a buyer because they were looking for the product or service. Whereas on Facebook, they may not have even been aware of the product. For these reasons, PixelComb takes into consideration the subject that it will advertise, the content that is available about the subject, and also how a channel can contribute to goals.

Results don’t always equal conversions. Sometimes goals can simply be raising awareness and helping a brand establish its presence. PixelComb creates strategies that often require the use of various channels to accomplish different goals.

WHAT IMPACTS ROI
PixelComb encourages clients to acknowledge and work on the following elements that impact sales and ROI from advertising.
– Providing unique and memorable customer experiences
– Ensuring products and services are unique and desirable
– Providing competitive pricing if there are similar products or services by competitors
– Providing excellent content on website and extensions such as medias
– Providing excellent sales closing processes
– Providing excellent customer service and support
– Ensuring websites provide excellent performance and are engaging
– Maintaining excellent public relations
– Maintaining excellent ratings, reviews, and testimonials
– Having good business practices and strategies

COST OF ADVERTISING
Advertising costs are manageable by creating budgets and strategies, however, the costs of acquiring conversions can vary and be dependent on the following:

How content in a website landing page matches the content of what is being advertised, also known as relevancy score.
Cost of the bid to place and hold a higher rank in search engines, and or how often the ad will show. This also functions in other channels.
Cost-per-click
Bounce traffic rates and reasons
Amount of advertising competitors

An important influence in the cost of advertising is how competitive the customer wishes to be against their competition. Higher budgets can help the customer be seen more than its competition.

BUDGETS FOR ADVERTISING
PixelComb provides customers with suggested budgets for advertising. It is common for budgets to increase over time as the results from advertising produce profit. Customers have overall control of budgets as they give the approval to PixelComb to use the budget.

PAYING THE ADVERTISING CHANNELS
PixelComb will provide clients with an authorization form that collects clients’ credit card and billing information. The credit card and billing information is used to create accounts with the channels and to pay the channels.

WHAT HAPPENS IF CLIENTS DON’T PAY THE ADVERTISING CHANNELS
If a client does not pay an advertising channel, that channel can take legal actions against the client. It is important that clients read policies and terms and conditions of advertising channels, as well as maintain their credit cards balance in good standing so that advertising channels can charge without problems. PixelComb can discontinue to work with clients who do not pay their dues.

CREATING ACCOUNTS WITH ADVERTISING CHANNELS
The process to create advertising channels requires having an email address that can be used to open emails advertising channels may send for security purposes. For this reason, PixelComb asks clients for consent to create an email address on behalf of its client. Clients can also provide PixelComb with an email address and credentials to use the email address.

Clients can choose to create accounts with advertising channels themselves so long as they provide PixelComb with credentials to access the advertising channels.

POLICY AND TERMS AND CONDITIONS OF ADVERTISING CHANNELS
PixelComb will communicate with clients what advertising channels it plans to use. PixelComb will provide 48 hours for clients to read policies and terms and conditions of each channel. It is the client’s responsibility to read policies, terms and conditions of the channels PixelComb will advertise on. If a client does not wish to use a certain channel, it must communicate that with PixelComb during the 48 hours. If a client communicates their agreement on the channels that will be used before the 48 hours are complete, PixelComb can create the accounts and use them before the 48 hours are complete.

HACKING, MALWARE, AND ATTACKS
Advertising draws a lot of attention to websites and the tools used to perform advertising such as platforms. PixelComb recommends that customers take the necessary steps to secure their websites, platforms, and data to prevent damage, interruptions, as well as prevent conversions from being affected.

There is no way to guarantee that an attack will not occur, whether advertising or not.

PixelComb, its affiliates, and partners will not be responsible for damages that occur to servers, websites, platforms, and data.
PixelComb, its affiliates, and partners will not be responsible for damages that occur to its client’s personnel, connections, network, brand, payment information, gateways, banks, operations, devices, data, and other properties.
PixelComb, its affiliates, and partners will not be responsible for damages that occur to users which include their information, payment information, data, operations, devices, and other properties.

PixelComb and its subsidiaries can provide advanced cybersecurity solutions for additional costs, such as content delivery networks, firewalls, and an array of security operations such as geolocation and IP blocking. It is the client’s responsibility to request information about these advanced cybersecurity services.

WEBSITE PERFORMANCE
PixelComb recommends that client websites perform at their best in order to reduce bounced traffic and increase conversions. Performance includes speed, security, and functionality. Websites should be monitored especially while advertisements are being performed. PixelComb also encourages professional design, development, and user experience in a website. PixelComb may make recommendations to clients about their websites if it finds areas that need improvement. PixelComb may also perform tests for the website and provide reports as evidence. PixelComb recommends that clients take into consideration these reports and do something about the issues as it can help the ROI of advertising.

GRAPHIC DESIGN
PixelComb may graphic design certain elements for advertising clients’ websites, social media, and other collaterals in efforts positively impact the advertising campaigns. PixelComb may provide some advertising packages that include graphic design and will list details such as how many banners per month. PixelComb may recommend clients to purchase additional graphic design services if it feels they are needed.

COPYWRITING
PixelComb asks customers to provide text content known as Copy for their advertisements, however, oftentimes PixelComb may provide text content.

Copywriting services may or may not be included in packages. Customers must read the details of the package they paid for. If copywriting is not in the package and the customer cannot write text content, the customer should pay PixelComb for copywriting services.

In some cases, PixelComb may write or edit content for the website if it feels it will not be time-consuming. If this is performed for the customer, the customer must not expect this to be done all the time.

PixelComb is not responsible for anything that may occur as a result of text content made by PixelComb or made by the customer.

WEBSITE CONTENT
PixelComb asks advertising clients to have good quality content which includes photos, videos, files, and text on their websites.
Some packages may include a set amount of stock pictures. Any additional stock photos needed will be communicated to the customer so the customer can pay for them.
PixelComb is not responsible for anything that may occur as a result of the content added to a website.

PUBLISHING THAT PIXELCOMB PERFORMS WORK FOR CLIENTS
PixelComb takes pride in the work performed to design, strategize, advertise, market, and help its clients. PixelComb and its subsidiaries may create links to websites and digital or printed material that showcase the services performed for clients. If a client does not want this to be done, it is the responsibility of the client to request PixelComb to not do so.

LEGAL RESPONSIBILITIES AND COMPLIANCE
PixelComb and its subsidiaries will not be held responsible for any violations and or criminal activity. We are not responsible for compliance with GDPR, State License Boards, Taxes, ADA, WCAG, HIPAA, PCI compliance, local laws, federal laws, shipping, and any other regulations that a company may need to comply with. PixelComb and its subsidiaries do not share any responsibilities with clients. It is the client’s responsibility to provide information, instructions, specifications, and make requests with PixelComb and or its subsidiaries to perform services that would meet their legal obligations. It is the client’s responsibility to check and make sure regulations and laws are being followed.

WHY PIXELCOMB MAY REFUSE OR DISCONTINUE TO PROVIDE SERVICE
PixelComb reserves the right to refuse service if something being done is illegal or unethical by PixelComb’s standards.

PAYMENTS TO PIXELCOMB
PixelComb accepts payments and subscriptions to services through its website, by phone, and by forms. When a customer subscribes to a service, the customer engages in an agreement to pay PixelComb every month for the service. PixelComb automatically deducts payments for subscriptions from the customer’s credit card that is provided by the customer upon checkout over the website, by phone, or by form.

SUBSCRIPTIONS TO PIXELCOMB
Customers who subscribe to a PixelComb service agree to pay the amount listed every month.

Some service subscriptions require a minimum amount of time before a customer can elect to stop the subscription to the service. PixelComb does this to ensure that we receive at least the minimal amount of compensation for work PixelComb has performed. The minimum amount of time required is listed in the information area of the service that is selected.

There is no cool-off period for subscriptions. The only exemptions to this policy are unexpected catastrophic disasters that can impact customers, in which customers will be required to communicate their situation with PixelComb via phone. For questions regarding a subscription, please call or email [email protected]

SUBSCRIPTION MINIMUM AMOUNT TO PAYOFF
Not all services have a minimum amount to payoff. Some services are simply monthly subscriptions that can be stopped at any time. If the subscription does have a minimum amount of time for the customer to be enrolled in, the amount owed can be calculated by multiplying the monthly subscription amount by the number of months listed in the information section of the service.

STOPPING SUBSCRIPTIONS
Customers who wish to stop a subscription must call us or email PixelComb at [email protected] Customers who have a subscription with a set amount of time to at least pay, must pay the remaining amount in order to stop their subscriptions.

FAILING TO PAY
PixelComb will attempt to contact customers who fail to pay their due amounts. Customers who do not respond during a period of 45 days from the last payment made will have their service stopped and may be sent to collections for the minimum due amount required by the service.
Customers who pay their bills after 45 days may have their service reinstated.

PAYMENT FAILURE AND NOTIFICATIONS
PixelComb sends emails to customers that failed our billing process. Customers may also receive phone calls and text messages about their accounts. Customers are expected to update their billing information by logging into their account with PixelComb, or by calling us. PixelComb recommends customers to update their credit card information as necessary.

REFUNDS
PixelComb will provide a refund if a client pays for a service but we refuse to begin providing the service due to reasons that would be explained. Overall, all sales are final and PixelComb does not provide refunds, especially when labor has already been performed, whether finished or not.

AGREEMENT TO TERMS AND CONDITIONS
These terms and conditions are provided to all customers on the website page (www.pixelcomb.com/terms-and-conditions). These terms and conditions are specific to each type of service. It is the responsibility of users and customers to read the terms of service and conditions for each service as well as the terms and conditions of this website.

Users wanting to become customers of PixelComb are required to agree to our terms and conditions at the time of payment on our checkout page. The agreement is captured by users placing a checkmark inside a box with a sentence next to it that says “I have read and agree to the terms and conditions.” In addition, by paying for services customers agree to our terms and conditions.

By using the PixelComb website, subscribing, and using the services, customers agree to our privacy policy.

PixelComb reserves the right to update terms and conditions at any time. Please visit our website page terms and conditions through the following website address: www.pixelcomb.com/terms-and-conditions

Four our privacy policy, please visit our website address: www.pixelcomb.com/privacy-policy

Please contact PixelComb if you have any questions.

PixelComb
9650 Business Center Drive, Suite 118
Rancho Cucamonga, CA 91730, USA

PixelComb is a department of Lure Solutions, LLC
www.luresolutions.com

BRANDING AND GRAPHIC DESIGN

DETAILS

Branding and graphic design services
PixelComb provides branding and graphic design services for its clients. These services create visual designs such as logos, banners, as well as style guides. PixelComb allows clients to agree on the designs or style guides it provides.

The software we use to design and versions
PixelComb utilizes various software to create artwork. The most popular used software is made by Adobe. When we save artwork and provide the main file by software such as Adobe Illustrator, the file contains a software version. PixelComb utilizes the latest software versions.

Copywriting
PixelComb asks customers to provide text content known as Copy for artwork that will contain text content. PixelComb may provide samples of content or content that could benefit the artwork, however, it is up to the customer to approve or disapprove of the content.
PixelComb is not responsible for anything that may occur as a result of text content made by PixelComb or made by the customer.

Features and benefits of services
Each service PixelComb sells has the features and benefits displayed on the website page of that specific service. It is the customer’s responsibility to read what each service provides. By paying for a service, customers agree with the features and benefits of that service.

Publishing that PixelComb performs services for clients
PixelComb takes pride in the work performed to design, strategize, advertise, market, and help its clients. PixelComb and its subsidiaries may create links to websites and digital or printed material that showcase the services performed for clients. If a client does not want this to be done, it is the responsibility of the client to request PixelComb to not do so.

Legal responsibilities and compliance
PixelComb and its subsidiaries will not be held responsible for any violations and or criminal activity. We are not responsible for compliance with GDPR, State License Boards, Taxes, ADA, WCAG, HIPAA, PCI compliance, local laws, federal laws, shipping, and any other regulations that a company may need to comply with. PixelComb and its subsidiaries do not share any responsibilities with clients. It is the client’s responsibility to provide information, instructions, specifications, and make requests with PixelComb and or its subsidiaries to perform services that would meet their legal obligations. It is the client’s responsibility to check and make sure regulations and laws are being followed.

Why PixelComb may refuse to provide or discontinue a service
PixelComb reserves the right to refuse to provide a service if something being done is illegal or unethical by PixelComb’s standards.

Payments to PixelComb
PixelComb accepts payments and subscriptions to services through its website, by phone, and by forms. When a customer subscribes to a service, the customer engages in an agreement to pay PixelComb every month for a service. PixelComb automatically deducts payments for subscriptions from the customer’s credit card that is provided by the customer upon checkout over the website, by phone, or by form.

Subscriptions to PixelComb
Customers who subscribe to a PixelComb service agree to pay the amount listed every month.

Subscription minimum amount to pay off
Not all services have a minimum amount to pay off. Some services are simply monthly subscriptions that can be stopped at any time. If the subscription does have a minimum amount of time for the customer to be enrolled in, the amount owed can be calculated by multiplying the monthly subscription amount by the number of months listed in the information section of the service.

Stopping subscriptions
Customers who wish to stop a subscription must call us or email PixelComb at [email protected] Customers who have a subscription with a set amount of time to at least pay, must pay the remaining amount in order to stop their subscriptions.

Failing to pay
PixelComb will attempt to contact customers who fail to pay their due amounts. Customers who do not respond during a period of 45 days from the last payment made will have their service stopped and may be sent to collections for the minimum due amount required by the service.

Customers who pay their bills after 45 days may have their service reinstated.

Payment failure notifications
PixelComb sends emails to customers that failed our billing process. Customers may also receive phone calls and text messages about their accounts. Customers are expected to update their billing information by logging into their account with PixelComb, or by calling us. PixelComb recommends customers to update their credit card information as necessary.

Refunds
PixelComb will provide a refund if a client pays for a service but we refuse to begin providing the service due to reasons that would be explained. Overall, all sales are final and PixelComb does not provide refunds, especially when labor has already been performed, whether finished or not.

Agreement to terms and conditions
These terms and conditions are provided to all customers on the website page (www.pixelcomb.com/terms-and-conditions). These terms and conditions are specific to each type of service. It is the responsibility of users and customers to read the terms of service and conditions for each service as well as the terms and conditions of this website.

Four our privacy policy, please visit our website address: www.pixelcomb.com/privacy-policy

Please contact PixelComb if you have any questions.

PixelComb
9650 Business Center Drive, Suite 118
Rancho Cucamonga, CA 91730, USA

PixelComb is a department of Lure Solutions, LLC
www.luresolutions.com

DIGITAL MARKETING

DETAILS

Digital marketing services
PixelComb provides digital marketing services that include the following:

– Search engine optimization
– Social media marketing
– Social media management
– Branding and graphic design
– Reputation management
– Copywriting
– Email marketing
– Competitor analysis
– Marketing strategies
– Directory business listings

The expectation of results from digital marketing
PixelComb strives to generate good results from its digital marketing practices. Positive results from digital marketing are not guaranteed nor can they be compared with other clients. Every type of client, business, industry, and competition is different.

Factors that impact digital marketing
PixelComb encourages clients to acknowledge and work on the following elements that impact sales and marketing results.
– Providing unique and memorable customer experiences
– Ensuring products and services are unique and desirable
– Providing competitive pricing if there are similar products or services by competitors
– Providing excellent content on website and extensions such as medias
– Providing excellent sales closing processes
– Providing excellent customer service and support
– Ensuring websites provide excellent performance and are engaging
– Maintaining excellent public relations
– Maintaining excellent ratings, reviews, and testimonials
– Having good business practices and strategies

Bounced traffic
Bounced traffic refers to people who visit some type of website, page, or application and decide to leave without taking the desired action due to various reasons. The desired action can be anything from reading content, subscribing, sending a message, or purchasing.

PixelComb will examine bounced traffic data to help determine reasons that may be contributing to visitors deciding not to take action. PixelComb will communicate its thoughts to clients.

Creating accounts with other platforms
It is often necessary to create accounts with other companies such as mass email platforms.
For this reason, PixelComb asks clients for consent to create an email address on behalf of its client in order to use it in the account creation process. Clients can also provide PixelComb with an email address and credentials to use the email address. Clients can also choose to create accounts themselves so long as they provide PixelComb with credentials to access the accounts.

Additional costs
Some of the services may require accounts to be created with other companies such as mass email platforms which may charge a fee for the use of their platform. Customers are responsible for paying these platforms directly. PixelComb may assist in providing customers credit card information on behalf of the customer. Customers are provided an authorization form in which they can provide authorization for PixelComb to use their credit card information for accounts that are created.

What happens if clients don’t pay accounts
If a client does not pay an account, the company providing the account can take legal actions against the client. It is important that clients read policies and terms and conditions of accounts, as well as maintain their credit card balance in good standing so that accounts can charge without problems. PixelComb can discontinue working with clients who do not pay their dues to accounts.

Policies and terms and conditions of accounts with companies
PixelComb will communicate with clients what companies and accounts it plans to use. PixelComb will provide 48 hours for clients to read policies and terms and conditions of each company. It is the client’s responsibility to read policies, terms, and conditions of the companies PixelComb will use. If a client does not wish to use a certain company, it must communicate that with PixelComb during the 48 hours. If a client communicates their agreement towards the company that will be used before the 48 hours are complete, PixelComb can create the accounts and use them before the 48 hours are complete. PixelComb is not responsible for issues between clients and accounts.

Why PixelComb may refuse to provide or discontinue a service
PixelComb reserves the right to refuse service if something being done is illegal or unethical by PixelComb’s standards.

Subscriptions to PixelComb
Customers who subscribe to a PixelComb service agree to pay the amount listed every month.

Four our privacy policy, please visit our website address: www.pixelcomb.com/privacy-policy

Please contact PixelComb if you have any questions.

PixelComb
9650 Business Center Drive, Suite 118
Rancho Cucamonga, CA 91730, USA

PixelComb is a department of Lure Solutions, LLC
www.luresolutions.com

INTEGRATIONS AND ADVANCED DEVELOPMENT

DETAILS

Integrations services
PixelComb provides technology integration for clients. Thi service allows PixelComb to access data from clients’ platforms, databases, websites, applications, servers, computers, and other technologies that may belong to the client, belong to their vendor, or belong to a platform that they use from an external company. Integration services allow PixelComb to create network connections between platforms, databases, websites, applications, servers, computers, and other technologies. The information may be transmitted to and from.

Advanced development services
Advanced development services allow PixelComb to develop scripts, applications, software, databases, and many more technologies for clients.

The time it will take to provide services
PixelComb will provide clients with estimated times to complete services as well as maintain clients informed through the process. Sometimes the process can take hours, and sometimes the process can take years. The time it takes to complete services depends on the project. If there are delays, PixelComb will communicate them with the customer.

Unintentional loss of data and other information
PixelComb deploys professional methods of conducting its process which may include backup of data and information, however, if there is any unintentional loss of data or information, it will be communicated to clients. PixelComb is not responsible for unintentional loss of data or information.

Creating accounts with other platforms
It is often necessary to create accounts with other companies such as mass email platforms.

For this reason, PixelComb asks clients for consent to create an email address on behalf of its client in order to use it in the account creation process. Clients can also provide PixelComb with an email address and credentials to use the email address. Clients can also choose to create accounts themselves so long as they provide PixelComb with credentials to access the accounts.

Why PixelComb may refuse to provide or discontinue a service
PixelComb reserves the right to refuse service if something being done is illegal or unethical by PixelComb’s standards.

Subscriptions to PixelComb
Customers who subscribe to a PixelComb service agree to pay the amount listed every month.

Customers who pay their bills after 45 days may have their service reinstated.

Four our privacy policy, please visit our website address: www.pixelcomb.com/privacy-policy

Please contact PixelComb if you have any questions.

PixelComb
9650 Business Center Drive, Suite 118
Rancho Cucamonga, CA 91730, USA

PixelComb is a department of Lure Solutions, LLC
www.luresolutions.com

WEBSITES AND ONLINE STORES

TERMINOLOGY

Website maintenance
Website maintenance refers to the technical aspect of maintaining a website, its platform software, code, extensions, custom applications, integrations, and connections.

Website extensions, plugins, and applications
Website extensions, plugins, and applications are referred to as a type of application and software developed for specific purposes.

Integrations
Integrations refer to connections established between two or more types of applications or software for data transfer. The data transfer allows technologies to perform their specific functions.

Website development
Website development refers to the technical coding process of creating a website.

Website design
Website design refers to the creative visual design process for a website such as layouts, typography, colors, banners, and showcasing. Graphic design is often used before designing the website.

User experience design and development
User experience refers to creating an interactive experience between the user and a website’s products and services.

User interface design and development
User interface refers to the visual design of elements that users engage with such as buttons, colors, and positions.

Website content update
Website content update refers to the process of updating content within a website such as pictures, blogs, and products.

Server maintenance
Server maintenance refers to the technical process of updating, maintaining, and troubleshooting software and applications within a server that is used to host a website. Servers

Servers
Servers are computing hardware and software that provide functionality for other programs or devices, commonly referred to as “clients”. A client can be a website that is being hosted on a server. Website servers are tasked with being operational at all times with exception to disruption during maintenance, updates, and troubleshooting. Servers are physical electronic devices similar to computers. Servers for websites are often provided by computing companies through an internet access or are provided by agencies like PixelComb, however, customers can also purchase and maintain web servers on sight.

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DETAILS

Customer websites not made by PixelComb
PixelComb can deny or agree to maintain and update websites and servers of customers who did not have the website or server setup by PixelComb.

When PixelComb agrees to inspect, maintain, and update a website and its server, PixelComb will conduct an inspection that ensures it can effectively perform maintenance and updates.

PixelComb will communicate the result of inspection to its customer. If everything is in good standing, PixelComb will commit to providing the service. If there are errors or malware that need to be addressed, they will be communicated.

PixelComb will reserve the right to refuse to provide service if errors or other problems such as malware are not correctable or not financially favorable due to risk or the amount of work that would be needed. It is often financially, technically, and creatively better to create a new website and or use a different server.

Why PixelComb may refuse to provide or discontinue a service
Every website platform or custom made website has designated programming languages, procedures, and capabilities. Sometimes the infrastructure, code, set up, and the use of the website is not proper or favorable.

A website may visually appear to be fine and be operational, however, it may be technically troubled and vulnerable due to many factors including the development process, poor maintenance, improper operations, and improper use. In this situation, security, performance, speed, and reliability are impacted.

PixelComb may refuse to provide service or discontinue service of a website or server that has not been developed, designed, set up, or maintained properly.

Reasons PixelComb may refuse to provide service include:

It may take longer to perform something than it would normally. PixelComb may have to fix or do continuous troubleshooting that takes longer than re-development or re-design.
PixelComb’s way of coding may create conflict with the original method used. PixelComb is a professional agency with professional standards.
If something goes wrong with the website, the customer may think and blame PixelComb as the cause.
The website could be corrupted and it would make more sense to re-develop.
The website could corrupt a server operated by PixelComb.
The website violates laws.

Differences between open source, closed source, and hybrid platforms
Open source platforms allow programmers/developers to have control of all files including core files. Open source platforms require its users to bare all responsibilities in operations and become owners of their website. The company that develops the platform may not provide any technical support. Working with open-source platforms require the most amount of user, designer, and developer experience and skill.

Closed source platforms do not allow programmers/developers to have access and control of all files. Files are restricted to the platform users and are only controlled by the company who developed the closed source platform. Closed source platforms require the least amount of knowledge and skill from users, designers, and developers. In theory, developers are not needed for closed source platforms. Clients of closed source platforms can never own their website as their website is owned and maintained by the platform company.

Hybrid platforms allow limited access to files and completely restrict access to core files. These platforms require some experience and skill from users, designers, and developers. Clients of hybrid platforms can never own their website as the website platform is owned and maintained by the platform company.

Every platform is different and has a purpose. Each type affects time and costs to design, develop, maintain, update content, set functionalities, perform operations, manage data, payment processes, search engine optimization, marketing, safety, integrations, and more. Also, the differences require a different set of skills from developers, programmers, designers, IT, and more.

Web servers and hosting
Web servers are devices that have hardware and software that are architectured to host websites, databases, and applications.

Servers sometimes are required to restart and undergo maintenance, backups, and software updates that can disrupt the operation of a website.

PixelComb inspects servers to ensure the server space dedicated to a customer’s website can handle the website software and applications.

Sometimes a website technical operational requirements increase due to the number of website visitors, the applications developed on the website, and the functions the website is set to perform. In this case, a website may need to be moved to a different server host space that can support the technical requirements. In this case, PixelComb will communicate with the customer and request approval to pay for a server host migration and an upgraded web server of a hosting plan.

Shared hosting
Shared hosting services use web servers designed to host multiple clients and websites, as well as sometimes different types of websites, platforms, and software.

Shared hosting is the most common type of hosting service and is also the least expensive hosting service. The hosting company will maintain and update the server to a certain extent that may make it easy for clients, however, this maintenance is often not performed specifically for the customer’s website, but rather for the majority of websites hosted within the shared server.

Disadvantages of shared hosting environments include the possibility of being infected by malware attacks when another website inside the shared server is attacked. The speed of the website may also be affected as well as space and concurrent user abilities.

PixelComb can maintain shared hosting setups and even offer it to customers. However, PixelComb will reserve the right to refuse to provide one of its servers to a corrupted website or refuse to service a server that may be compromised.

Dedicated hosting
Dedicated hosting is a service in which a web server is only used by one client. The client can choose to have one website or more hosted in the dedicated server. This hosting environment is significantly more expensive because the client will need to have an employee or contract an IT professional to fully manage and update the dedicated server.

Dedicated servers can greatly increase security, website speed, and other technical operations. Dedicated servers can also contribute to the performance of eCommerce operations.

Cloud hosting
Cloud hosting is another service that is more advanced and can have automatic scalability based on the usage of the websites being hosted. Cloud hosting is often utilized by companies that have IT professionals or have hired a professional company like PixelComb. This hosting environment is recommended for advanced website platforms and for websites that will have a large number of website visitors and functions.

Deciding on hosting services
PixelComb may suggest hosting options to clients. We utilize servers from companies such as WP Engine, Amazon AWS, GoDaddy, Nexcess, Google Cloud, and PixelComb’s servers.

Creation of web hosting accounts
PixelComb often creates hosting environments in servers provided by web hosting companies, depending on the service the customer pays for. PixelComb does not always choose the same hosting companies. Determinations on which hosting company is to be used consider the technical requirements of the website project which includes the type of platform, expected amount of visitors, and functionalities.

PixelComb customers are provided a form after paying for their service that asks for authorization to create accounts on the clients behalf. This includes creating a web hosting account with a web hosting company.

The choice of a hosting company will be communicated to PixelComb customers and it is the responsibility of customers to read and agree to the policies and terms and conditions of the hosting company, as well as pay the selected hosting company.

Customers may provide their own hosting company of choice if PixelComb agrees that the host service selected meets the technical requirements of the project.

Customers who wish to access a server/host must do so by login to the company that provides the hosting service.

Extracting or moving websites and data in servers (migrating)
Data within hosts/servers can be extracted and moved into another server if the client chooses to change their hosting service. The fee for data extraction starts at $150 and goes up depending on the operation. The fee for migrating data into another server starts at $250 and goes up depending on the operation. Our Information Technology hourly rates start at $150 per hour.

Safety in web hosting
Malware, phishing, spamming, and hacking can happen to a client whether their website is on a shared, dedicated, or cloud hosting plan. This is because hackers are always finding new technologies and techniques to hack or corrupt hosting servers and websites.

PixelComb takes precautions to protect the hosting servers of its clients. However, there is no guarantee that a website or any content inside a server will not be compromised.

PixelComb, its partners, and affiliates are not liable for hosting servers that become compromised.

In the case that a website or server is affected by an attack, PixelComb will attempt to take necessary actions to identify the attack, block future attacks from the attacker if the attacker is identified, and attempt to restore the website and or host.

In some cases, PixelComb may recommend security actions and or additional security services.

PixelComb charges a fee to perform the work of identifying attacks on an affected website and or server that does not belong to PixelComb. PixelComb will attempt to restore, and prevent future attacks from the same attacker.

In some rare cases, PixelComb may not be able to restore the data of a website or server. In this situation, the data could become lost. This data can include customer information, products, applications, content, and more.

PixelComb is not responsible for data of websites and servers that become lost due to attacks, hacking, improper use, maintenance, and operations.

Hacking, malware, and attacks
In some cases, a hacker or malware may infiltrate a website and server. In this case, the information on the website and server could become corrupted or could be extracted by the attacker.

There is no way to guarantee with any website or host server that an attack will not occur.

PixelComb, its affiliates, and partners will not be responsible for damages that occur to the server, website, and data.
PixelComb, its affiliates, and partners will not be responsible for damages that occur to its client’s personnel, connections, network, brand, payment information, gateways, banks, operations, devices, data, and other properties.
PixelComb, its affiliates, and partners will not be responsible for damages that occur to the website users’ which include their information, payment information, data, operations, devices, and other properties.

It is the client’s responsibility to request information about these advanced cybersecurity services.

Website performance
PixelComb wants websites to perform at their best. Performance includes speed, ease of use, and good standing functionalities.

Often, clients confuse website performance with the ability for a website to provide more customers, leads, calls, messages, inquiries, sales, and more. Clients must understand that creating a website does not necessarily mean they will acquire business from it. A website requires marketing practices such as search engine optimization and even paid advertising for it to be an active marketing and production channel.

Website performance can be affected by many things such as not maintaining the website, not maintaining the server, excess amount of data in the website, excess file sizes of pictures, host concurrent user limitations, malware, phishing, and other cybersecurity issues.

PixelComb provides maintenance and update plans for websites that may be included in its plans or for an additional fee.

PixelComb is not responsible for the poor performance of websites that are not maintained, updated, or managed by PixelComb. PixelComb and its subsidiaries may suggest additional services to increase performance.

Domain names
PixelComb allows customers to search, pick, and pay to register for domain names through its integration with a reseller account with GoDaddy. Customers who need to access their domain name may do so by calling 480-624-2500 or by login to the portal through the following link:

https://sso.secureserver.net/?plid=540168&prog_id=540168&realm=idp&path=%2Fproducts&app=account

Customers can also provide PixelComb with their login credentials to their registered domain company of choice.

PixelComb is not responsible for domain names that are canceled due to non-payment by the customer, sold, or transferred to another domain company.

Website design, user interface, and user experience
The design and development of a website, user interface, and user experience are limited to capabilities rendered by the website platform that is being used, the knowledge and abilities of web designers and developers, and the time provided to the designers and developers.

Pricing for website and online store services
PixelComb creates prices for its website and online store services based on the skill and knowledge of people that will be required to fulfill a specific service. Every website platform has different requirements. PixelComb considers how much it pays its professionals to fulfill the specified service.

Each service is a project and each project requires a different amount of time to fulfill.

Process of website design and development
Time is required to design and develop websites and online stores. The following is what PixelComb performs during the process.

Customer information gathering
Research and strategizing
Conceptualizing design, user interface, and user experience
Graphic designing or theme modifications
Creating and tuning server/host environment
Development of website, applications, and functionalities
Setup and security
Testing website
Launching website

PixelComb will design a website based on what the customer provides information about and what examples they provide. Customers will be provided a graphic design of a website before the website is made. Customers will be required to agree to the design before the website is developed.

Once a website is developed, customers cannot ask PixelComb to change the design, unless the customer is willing to pay for the extra time that will be required to re-design and develop.

PixelComb may be able to make simple changes at no charge after a website is developed, however, these changes will be minimal and should not be expected by the customer.

Graphic design
PixelComb will graphic design certain elements for a website such as banners. The amount of banners is listed in the website service information.

Copywriting
PixelComb asks website customers to provide their text content and formats.

Copywriting services are not included in website packages. PixelComb provides copywriting services for additional costs.

PixelComb is not responsible for anything that may occur as a result of text content made by PixelComb or made by the customer.

Website content
PixelComb asks website customers to provide their website content which includes photos, videos, files, and text.

Some packages may include a set amount of stock pictures. Any additional stock photos needed will be communicated to the customer so the customer can pay for them.

PixelComb is not responsible for anything that may occur as a result of the content added to the website.

Website content updating
PixelComb offers website content updating which allows the customer to simply provide us with content and information they want to add or change on their website. We recommend this service to customers who do not have the technical knowledge to perform changes on their own.

We provide packages for content updating services which provide a limit in labor hours per month. For example, we may ask clients to pay $100 for 3 hours of website updates per month.

Prices for updates vary depending on the website platform and its setup. This is because every website has a different process for performing updates that may take longer or less time than another.

Contact PixelComb to learn about marketing packages that can provide content such as graphic design for seasonal banners, sales, and more.

The publication that PixelComb designed, developed and or maintains a client website
PixelComb takes great pride in the work performed to design, develop, and maintain websites, portals, applications, and more.

PixelComb may add text to the footer of a website that may communicate something such as “Designed and developed by PixelComb”, “Powered by PixelComb”, or “Developed by PixelComb”.

PixelComb and its subsidiaries may create links to websites and digital or printed material that showcase the website design and development performed for clients. These materials may be used for promotional purposes on websites, catalogs, and even advertisements.

A customer can request “white labeling” which means that we would not communicate anything on the website that shows it was made, designed, or maintained by PixelComb.

Legal responsibilities and compliance
PixelComb and its subsidiaries are not responsible for how a client operates their website. We will not be held responsible for any violations and or criminal activity. We are not responsible for compliance with GDPR, Taxes, ADA, WCAG, HIPAA, PCI compliance, shipping, and any other rules that a company may need to comply with. PixelComb and its subsidiaries do not share any responsibilities with clients.

It is the client’s responsibility to provide information, instructions, specifications, and make requests with PixelComb and or its subsidiaries to create a website that would meet their legal obligations.

Website client use training
Open source and closed source combination website platforms provide many do-it-yourself videos. PixelComb can provide clients with links to find these videos or training.

Open source website platforms provide generic manuals because the platform/software will be customized for individual use. This means that open source platforms do not all have the same manuals and or the manuals may not work if the platform has been customized.

PixelComb will only create basic manuals related to operating a website such as how to change the price of an item, how to change pictures in specific sections, and how to change the text in specific sections. PixelComb will not create manuals on tasks related to the design and development of a website.

At the request of a client, PixelComb can be hired for an hourly rate, to teach the client or its employees how to use the basic functions of a website.

PixelComb is not responsible for errors created by clients. If an error is made, PixelComb can be contacted to fix the error or accomplish what the client wishes, for a fee.

PixelComb wants its clients to be able to operate their websites, however, it’s understandable that clients sometimes don’t have time or the technical skills to do so. PixelComb will offer a plan to operate a client’s website if the client feels they do not have sufficient skills.

Payments to PixelComb
PixelComb accepts payments and subscriptions to services through its website, by phone, and by forms.

When a customer subscribes to a service, the customer engages in an agreement to pay PixelComb every month for the service.

PixelComb automatically deducts payments for subscriptions from the customer’s credit card that is provided by the customer upon checkout over the website, by phone, or by form.

Subscriptions to PixelComb
Customers who subscribe to a PixelComb service agree to pay the amount listed every month.

For questions regarding a subscription, please call or email [email protected]

Subscription minimum amount to pay off
Not all services have a minimum amount to pay off. Some services are simply monthly subscriptions that can be stopped at any time.

If the subscription does have a minimum amount to pay off, the amount can be calculated by multiplying the monthly subscription amount by the number of months listed in the information section of the service.

Stopping subscriptions
Customers who wish to stop a subscription must call us or email PixelComb at [email protected]

Customers who have a subscription with a minimum amount of time to payoff must pay off the remaining amount left.

Customers who pay their bills after 45 days may have their service reinstated.

Payment failure notifications
All credit cards have expiration dates. PixelComb sends emails to customers that failed our billing process. Customers may also receive phone calls and text messages about their accounts.

Customers are expected to update their billing information by logging into their account with PixelComb, or by calling us.

Refunds
PixelComb will provide a refund if a client pays for a service but we refuse to begin providing the service due to reasons that would be explained.

Overall, all sales are final and PixelComb does not provide refunds especially when labor has already been performed, whether finished or not.

Four our privacy policy, please visit our website address: www.pixelcomb.com/privacy-policy

Please contact PixelComb if you have any questions.

PixelComb
9650 Business Center Drive, Suite 118
Rancho Cucamonga, CA 91730, USA

PixelComb is a department of Lure Solutions, LLC
www.luresolutions.com

GENERAL TERMS AND CONDITIONS

About our terms and conditions
Each service that we carry has its own set of terms and conditions. Users and customers are responsible for reading our terms and conditions for each service as well as the general terms and conditions of this website. Users and customers who do not agree with our terms and conditions are encouraged to discontinue use of PixelComb. By using our website, you agree to our terms and conditions.
All content on this website is a property of PixelComb. Content may not be copied or used for purposes other than referring to this website and its services.

Payments to PixelComb
PixelComb accepts payments and subscriptions to services through its website, by phone, and by forms.

When a customer subscribes to a service, the customer engages in an agreement to pay PixelComb every month for the service.

PixelComb automatically deducts payments for subscriptions from the customer’s credit card that is provided by the customer upon checkout over the website, by phone, or by form.

Subscriptions to PixelComb
Customers who subscribe to a PixelComb service agree to pay the amount listed every month.

Some service subscriptions require a minimum amount of time before a customer can elect to stop the subscription to the service. PixelComb does this to ensure that we receive at least the minimal amount of compensation for work PixelComb has performed. The minimum amount of time required is listed in the information area of the service that is selected.